We have selected some of the most frequently asked questions to make it easier to understand the reservation process, for hosts who own a property and would like to list it on our platform, and for investors who wish to purchase a property with us.
Guests’ questions
How do I make a reservation?
To complete a reservation, you need to create a very simple account, requiring only a username (without accents or spaces), an email address, and a password.
Once the registration is completed, you will have an account with us and will be ready to make or even cancel your reservation (please pay attention to the cancellation policy).
What is included in my reservation?
In the listing description text, it is specified what is included in each apartment or studio.
All accommodations include bed linens and towels.
Cleaning
We strictly follow all apartment cleaning and sanitation protocols for every guest check-out and check-in.
The cleaning fee included in the reservation covers the apartment cleaning at check-out. If you wish, you can add extra cleaning during your stay—just send us a message requesting the service.
We offer a quick cleaning service and change bed linens and towels only for reservations longer than two weeks.
Which payment methods are accepted?
We accept credit cards (Visa and Mastercard). Reservations over R$ 2,500.00 can be paid in up to 3 installments.
PIX: Unhotel Reservas e Serviços Imobiliário Ltda
CNPJ: 21.279.360/0001-44 (PIX)
What is not allowed?
To avoid any kind of inconvenience during your stay, it is important to pay attention to the apartment rules:
● Pets are not allowed.
● Smoking is not allowed inside the apartments.
● Entry is not permitted for people who are not registered at the front desk.
● Do not take the towels to the beach and avoid staining or damaging the sheets, pillowcases, towels, and duvet covers.
● An additional cleaning fee may be applied if the apartment is returned excessively dirty.
Hosts’ questions
How do I add an apartment?
To add a property to our platform, you need to contact us by email (info@unhotel.com.br) and send photos of the property along with its address. Our team will review the property and provide you with instructions so you can create an account and add the information yourself. The process is very simple and easy to complete.
What services does Unhotel provide?
We take care of the entire rental operation of your property and maximize your profitability.
Profitability analysis of your property
Owner support team
Management of utility accounts and rental income disbursement
Professional management of preventive and corrective maintenance
Investors’ questions
How does Unhotel’s service work?
We are the first company in the Rio de Janeiro real estate market to offer investors the opportunity to acquire a fully renovated property and generate income from the very first month through short-term rentals, without having to worry about property or rental management. In addition, through our platform we offer properties for purchase, develop the interior design project, and oversee the renovation process.
What is the potential return on investment?
The average occupancy rate for rentals ranges between 80% and 90%, which can generate returns of up to 8% per year.
A significant increase in assets through house flipping (buy, renovate, and sell).
What are the advantages of investing in a studio apartment?
Opportunity
With the decline in interest rates and the lack of competitiveness in this sector, the real estate market is an excellent investment option due to its low risk.
Liquidity
Studios have high liquidity, making them much easier to resell once the business is established.
Management
Small properties are much easier to manage, have lower maintenance costs, and are less affected by depreciation.
What is Unhotel’s biggest differentiator?
We are passionate about what we do, and that is why our goal is to create a truly unique and innovative experience. We know exactly what guests are looking for when searching for accommodation. With over 10 years of experience in the hospitality and short-term rental industry, all of our properties consistently maintain high occupancy rates.
How does the renovation service work?
Project consulting and construction execution support. We have a committed team dedicated to delivering projects on time and at extremely competitive prices.
