This website is owned and operated by UNHOTEL RESERVAS E SERVIÇOS IMOBILIÁRIOS LTDA.
We collect and use certain personal data from users who access our website. In doing so, we act as the data controller and are subject to the provisions of the Brazilian Federal Law No. 13.709/2018 (General Data Protection Law – LGPD).
We are committed to protecting your personal data. Therefore, this Privacy Policy contains important information regarding:
- Who may use our website
- What data we collect and how we use it
- Your rights regarding your personal data
- How to contact us
1. Who may use our website
Our website is intended for use by individuals who are 18 years of age or older. Children and minors are not permitted to use this website.
2. Data we collect and why
a. Personal data provided by the user
We collect the following personal data provided directly by users when interacting with our website:
- Full name
- Email address
- Residential address
- Date of birth
- CPF (Brazilian Individual Taxpayer Registry)
- Phone number
- Message or inquiry content
This data is collected when you make a purchase on our website.
Purpose of collecting this data:
- To process your purchases of our products and services
- To provide customer support
- To deliver our products or services to registered users
- To send offers and promotional communications to registered users
b. Sensitive data
We do not collect sensitive personal data as defined in Articles 11 and subsequent of the LGPD.
c. Cookies
Cookies are small text files automatically downloaded to your device when you access or browse a website. They help identify user devices, activities, and preferences.
Cookies do not allow access to data stored on your device beyond what you voluntarily share or how you interact with our website.
i. First-party cookies
These are placed directly by our website to improve user experience, remember user preferences, and deliver personalized content.
ii. Third-party cookies
Our partners may place cookies on your device to deliver personalized services and content based on your browsing activity on our site.
More details can be found at: https://stripe.com/en-br
iii. Managing cookies
You may disable cookies in your browser settings. Learn how via the following links:
Disabling cookies may affect some features and functions of the website, and may delete saved preferences.
d. Collection of other data
Other data not explicitly stated may be collected with your consent or based on another legal basis provided by law. Users will always be informed of such data collection.
3. Sharing personal data with third parties
We do not share your personal data with third parties, except when legally required or in response to public authority requests.
4. Data retention period
Personal data is retained for as long as necessary to fulfil the purposes listed in this Privacy Policy, respecting legal obligations and user rights. Data is deleted or anonymized when it is no longer needed.
5. Legal bases for processing personal data
Every data processing activity is based on a legal ground. We process data primarily based on user consent.
Consent
Some data processing activities require the user’s prior, free, informed, and unequivocal consent.
Consent can be revoked at any time. If there is no legal justification for retaining the data, it will be deleted upon withdrawal of consent. Without consent, certain website features may not be available.
6. User rights
Users have the following rights under the LGPD:
- Confirmation of whether we process their data
- Access to personal data
- Correction of inaccurate or outdated data
- Anonymization, blocking, or deletion of unnecessary or excessive data
- Data portability to another provider upon request
- Deletion of data processed with consent, unless retention is legally required
- Information about public and private entities with whom we share data
- Information about the possibility and consequences of refusing consent
- Revocation of consent
Note: The right to deletion does not apply to data processed on legal bases other than consent, unless the data is unnecessary, excessive, or unlawfully processed.
How to exercise your rights
Users can exercise their rights by submitting a request via our form: https://unhotel.com.br/contact-us/
Alternatively, contact our Data Protection Officer via email or postal mail. See the “Contact” section below.
For security, we may request documents to verify your identity before processing any requests.
7. Data security measures
We employ technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
These include:
- Storing passwords with cryptographic hashes
- Restricting access to databases
- Physical access monitoring of servers
Despite our best efforts, we cannot guarantee absolute security against incidents beyond our control (e.g., hacker attacks or user negligence). In the event of a data breach that may pose a risk, we will notify affected users and the Brazilian National Data Protection Authority (ANPD).
8. Complaints to the regulatory authority
If you believe your rights have been violated, you can file a complaint with the Brazilian National Data Protection Authority (ANPD), in addition to seeking other administrative or judicial remedies.
9. Changes to this Privacy Policy
This Privacy Policy was last updated on January 25, 2021.
We reserve the right to update this policy at any time. Users will be notified of significant changes.
10. How to contact us
For questions about this Privacy Policy or your personal data, contact our Data Protection Officer:
Mailing Address: Rua Gomes Carneiro 130 CEP 22071-110, Ipanema, Rio de Janeiro – RJ, Brazil
Email: info@unhotel.com.br
Phone: +55 21 97518-8181
